MAGIC MART RETURN POLICY -

Magic Mart Nepal is a premium online shopping website. We sell ORIGINAL, AUTHORIZED, AND PREMIUM products ONLY! Quality is the norm. Magic Mart is a 1 year old start up, with a team of 4. We will try our very best to solve any problem/issue you may face with your order/purchase. We want to build a trustworthy and exclusive online shopping portal built and dreamt in Nepal.

In accordance to the refund and return policies of our vendors, sellers, brands, and companies, Magic Mart Nepal has set a refund and return period of 7 Days from date of order. (i.e. Order places on 1st Jan will have return window of 7 days till 11.59 PM 7th Jan). You can file your return/refund request by calling us or messaging us on +977-9808501651.
On certain products, return window extends up to 14 days. Again, We will try our very best to solve any and every issue unanimously.
Return and Refund will be at No-Additional-Cost to you (customer) for products weighing below 50 kg*. Our delivery personnel will come and collect the product at time and date of your choosing within our return window.

Points to be noted while returning products

1) The item/product should be unused/unwashed/untampered and with no defects at all. We do a Quality Check at time of dispatch from our warehouse.
2) The item should incorporate the first labels, stickers, packaging, manual, guarantee/warranty cards, gifts, and accessories that accompany the product. Incase of groceries, If found to be expired, We will refund/return the product. Packaging of electronics should not be opened if customer is choosing to ask for refund. Any manufacture defect of electronics/appliance will be manually verified by our team.
Bill must be presented at time of return.
3) On large appliances/furniture/products weighing more than 50 kg, Additional Refund/Return Pick Up charge of NRS.500 will be levied upon customer if customer dislikes/wants to change product with no manufacture defect/problem.

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NOTE: It would awesome if you could call us on +977-9808501651 or email us on magicmartnepal@gmail.com along with your order number.